Customer Experience Lead in Egg Harbor Township, NJ at Spencer's

Date Posted: 6/29/2022

Job Snapshot

Job Description


Come work with us at Spencer's & Spirit Halloween, where you'll be working with the best and brightest colleagues as you help us deliver the most fun experience and product possible to our guests. We're fast-paced and take our work seriously, but we always have a good laugh at the end of the day. Walk through our stores or the halls of our corporate office and you'll see firsthand that we're laidback and irreverent. We're firm believers in being true to YOU, so tattoos and piercings are as common as watercooler convos. Whether it's critiquing our new exclusive costumes or quality testing newly implemented software technology, our teams understand the importance of working collaboratively to challenge status quo and achieve our goals. We keep pushing ourselves to go above and beyond and are looking for top talent to become a part of our team!

We offer the following benefits:

  • 30% discount on merchandise
  • competitive salary
  • career advancement
  • Bonus opportunity
  • an excellent benefits package including Vacation/Sick/Holiday pay, Medical/Dental/Disability/Life and AD&D insurance & 401k.


  • Supports, designs, develops, and enhances test processes and reporting for QA processes
  • Define test phases, and milestones for system upgrades, and large software implementations:
  • Develops and manage test sequencing strategy that prioritizes critical processes and reflects functional dependencies.
  • Coordinate end-to-end testing, regression testing, and user acceptance testing (UAT) activities with the functional teams.
  • Manage and facilitate the overall defect resolution process, escalate issues as appropriate.
  • Track activities, defect resolution, and provide leadership updates and reporting
  • Conducts daily status calls during test execution.


  • Hands-on experience with automated testing tools Bachelor’s degree in Information Science, Computer Science, Mathematics, Statistics or a quantitative discipline in science, business, or social science.
  • Strong knowledge of software QA methodologies, tools, and processes.
  • Minimum of 7 years of experience in Software testing
  • Minimum 2 years of experience in Test Automation.
  • Must have experience in E-commerce testing
  • Experience in building and optimizing test strategies for large scale programs.
  • Experienced in Design and implementation of automation framework for Web and mobile automation.
  • Experience working in an Agile/Scrum development process
  • Proficient in all forms of functional testing across all browsers and devices.
  • Excellent time management & communication skills
  • Experience in designing, maintaining, and improving any test automation frameworks (Data driven, Keyword driven or Hybrid)
  • Proficient understanding of Source Control software and Code Collaboration tools (Git, SVN, etc.)
  • Must Possess Strong experience in project Implementation
  • Passion for engaging stakeholders and building productive relationships
  • Strong knowledge of project management practices and ability to document processes and procedures as needed.

Preferred Experience

  • Familiar with cloud services such as Jira and Azure DevOps in the areas of Project Management and CI/CD
  • Exposure to working in container environments like Docker, Jenkins and Kubernetes

*Proof of vaccination for COVID-19 required for employment, reasonable accommodations considered for medical, pregnancy or sincerely held religious beliefs.