Guest Services Temporary Associate - Remote in Work From Home at Spencer's

Date Posted: 9/2/2022

Job Snapshot

Job Description

Overview

Come work with us at Spencer's & Spirit Halloween, where you'll be working with the best and brightest colleagues as you help us deliver the most fun experience and product possible to our guests. We're fast-paced and take our work seriously, but we always have a good laugh at the end of the day. Walk through our stores or the halls of our corporate office and you'll see firsthand that we're laidback and irreverent. We're firm believers in being true to YOU, so tattoos and piercings are as common as watercooler convos. Whether it's critiquing our new exclusive costumes or quality testing newly implemented software technology, our teams understand the importance of working collaboratively to challenge status quo and achieve our goals. We keep pushing ourselves to go above and beyond and are looking for top talent to become a part of our team!

Responsibilities

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

  • Answer customer calls and resolving issues or concerns within predefined parameters.
  • Respond to customer complaints by the timely coordination of field input where required.
  • Respond to internet inquires or concerns and resolve as needed.
  • Maintain files and report the monthly activity of calls.

Qualifications

Education and/or Experience:                                           

  • High school diploma or general education degree (GED); or six to 12 months related experience and/or training; or equivalent combination of education and experience.
  • Previous call center experience preferred.

Computer Skills:                                                     

To perform this job successfully, an individual should have knowledge of Database software; Spreadsheet software and Word Processing software. This includes Microsoft Office programs.

 

Other Skills and Abilities:                                                 

Strong written and verbal communication skills.

Strong organizational skills.

Strong positive attitude toward customers and business.

*Proof of vaccination for COVID-19 required for employment, reasonable accommodations considered for medical, pregnancy or sincerely held religious beliefs.

Job Requirements

 

CHECK OUT OUR SIMILAR JOBS

  1. Sales Jobs
  2. Customer Service Jobs