Operations Manager, Omni-Channel Fulfillment in Egg Harbor Township at Spencer's

Date Posted: 5/25/2024

Job Snapshot

Job Description

Overview

We are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission: "Life's a Party, We're Makin' It Fun!" and "So Much Fun It's Scary!"

At Spencer's and Spirit Halloween, we do the right thing always-integrity, fairness, respect, and transparency are our foundation. You will find our culture to be inclusive, passionate, resilient, and one that values differences and embraces all.

One Team / One Goal

We are leaders and owners of our business success. Whether it's developing new and exclusive costumes, quality testing products, or implementing technology solutions, our teams understand the value of working collaboratively to embrace change through innovation, curiosity, and thoughtfulness.

We offer a comprehensive benefits package that includes:

  • Flexible work environment
  • Career advancement
  • Competitive base salary
  • Bonus opportunity
  • Vacation, Personal, Sick and Holiday pay
  • Medical, Dental, Vision, Disability, Life and AD&D insurance
  • 401k with a company match
  • 30% merchandise discount

Responsibilities

The Operations Manager, Omni-Channel fulfillment will join a growing team and will be responsible for management of the company's store fulfillment programs as well as its order management system.  Our omni-channel fulfillment program includes ship-from-store, pickup in store and other new and exciting initiatives. This person will have the opportunity to support a 2,200 store network that spans across both the Spencer Gifts and Spirit Halloween brands. This role will help develop strategy and execution and will be highly visible to leaders across e-commerce, operations, and technology. It will also partner with external vendors.

  • Provide oversight and management for the ship from store and pickup in store programs for the Spencer Gifts and Spirit Halloween brands
  • Develop and implement new strategies that help launch new initiatives that scale existing programs
  • Be a leader and become a subject matter expert on the company's order management system
  • Own the operational and business rules that help govern the store fulfillment network
  • Lead initiatives with internal and external technology partners
  • Lead projects designed to enhance the company's store fulfillment strategy
  • Work cross functionally with internal technology and operational teams and with external vendors. Ensure delivery of projects and enhancements that are within the specified timelines and budget
  • Assist a network of over 2,000 stores with various issues related to fulfilling ship from store and pick up in store orders
  • Develop standard operating procedures to standardize the best practices for store fulfillment
  • Analyze data to help drive enhancements and efficiencies within the store fulfillment network
  • Work with our small parcel carriers (FedEx, USPS, etc) to execute ship from store transportation

Qualifications

  • Bachelor's degree (B.A.) from a four-year college or university; and have at least 5 years related experience and/or training; or equivalent combination of education and experience
  • Experience working with an order management system
  • Experience with ecommerce fulfillment and logistics a plus
  • Strong analytical skills and experience working in excel and with large amounts of data
  • Experience with computer languages (Java, Javascript, etc.) a plus
  • Strong organizational skills
  • Ability to work independently
  • Ability to deal with ambiguity and present recommendations to department leaders