Temporary IT Support Associate - Overnight Shift in Egg Harbor Township, NJ at Spencer's

Date Posted: 8/9/2022

Job Snapshot

Job Description

Overview

Come work with us at Spencer's & Spirit Halloween, where you'll be working with the best and brightest colleagues as you help us deliver the most fun experience and product possible to our guests. We're fast-paced and take our work seriously, but we always have a good laugh at the end of the day. Walk through our stores or the halls of our corporate office and you'll see firsthand that we're laidback and irreverent. We're firm believers in being true to YOU, so tattoos and piercings are as common as watercooler convos. Whether it's critiquing our new exclusive costumes or quality testing newly implemented software technology, our teams understand the importance of working collaboratively to challenge status quo and achieve our goals. We keep pushing ourselves to go above and beyond and are looking for top talent to become a part of our team!

Summary: This position is responsible for assisting staff in the Home Office and remote locations with technical support of desktop computers, applications, and related technology. Support includes specifications, installation and testing of computer systems and peripherals within established guidelines. Also, assisting in the maintenance and testing of network servers, and associated equipment.

Responsibilities

  • Monitor alerts and dashboards overnight.
  • Help log tickets/incidents overnight.
  • Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
  • Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.
  • Work with the Help Desk and Network Administrators as appropriate to determine and resolve problems received from clients.
  • Handle the remote support of company field personnel including hardware, VPN connectivity, wireless networking, email, smartphones, printers and scanners.
  • Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems
  • Work with procurement staff to purchase hardware and software as well as ordering computer supplies. Assess functional needs to determine specifications for purchase.
  • Trains and orients staff on use of hardware and software.
  • Recommend and / or performs upgrades on systems to ensure longevity.
  • Assist in maintaining asset management records for all supported equipment.

Qualifications

  • Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
  • To perform this job successfully, an individual should have knowledge of Database software and Internet software.  Also, experience supporting Windows 7 & Windows 10, desktop/laptop PC as well as Microsoft Office Programs & Mac/Apple experience. 
  • Understanding of TCP/IP networking.
  • Experience installing software, patches, updates on Desktops, Laptops, Server
  • Ability to prioritize and execute in a high-pressure environment.
  • Ability to learn, understand and apply new technologies.
  • Experience working independently as well as in a team-oriented, collaborative environment.
  • Strong written and oral communication skills.
  • Must be detailed oriented, organized and able to multi-task.
  • Excellent customer service skills, including patience and understanding others.
  • Experience troubleshooting basic network, software, printing problems.

*Proof of vaccination for COVID-19 required for employment, reasonable accommodations considered for medical, pregnancy or sincerely held religious beliefs.