Manager, IT Operations in Egg Harbor Township at Spencer's and Spirit Halloween

Date Posted: 11/16/2020

Job Snapshot

Job Description

Come work with us at Spencer's & Spirit Halloween, where you'll be working with the best and brightest colleagues as you help us deliver the most fun experience and product possible to our guests. We're fast-paced and take our work seriously, but we always have a good laugh at the end of the day. Walk through our stores or the halls of our corporate office and you'll see firsthand that we're laidback and irreverent. We're firm believers in being true to YOU, so tattoos and piercings are as common as watercooler convos. Whether it's critiquing our new exclusive costumes or quality testing newly implemented software technology, our teams understand the importance of working collaboratively to challenge status quo and achieve our goals. We keep pushing ourselves to go above and beyond and are looking for top talent to become a part of our team!

We offer the following benefits:

  • 30% discount on merchandise
  • competitive salary
  • career advancement
  • Bonus opportunity
  • an excellent benefits package including Vacation/Sick/Holiday pay, Medical/Dental/Disability/Life and AD&D insurance & 401k.

Summary: This position is responsible for leading efforts related to IT Operations & DevOps. More specifically, responsible for a team that handles the daily monitoring, alerting and deployment of critical system jobs across a diverse landscape of applications, operating systems and hardware in a 24/7/365 environment. Partnering with peers across the department in areas such as application development, e-commerce and infrastructure, this role is responsible for developing standards across all data integrations, file exchanges (FTP/SFTP/EDI) and ETL processing jobs that comprise our corporate critical path. Standards to include naming conventions, consistent error handling and reporting as well as escalation procedures in order to build operational dashboards and metrics ensuring smooth operation and prompt resolution of issues.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

  • Lead and develop the team in order to provide exceptional support to end users and other team members. Mentor and motivate the teams including performance evaluations, promotions, recruiting activities including hiring and disciplinary actions.
  • Report on team performance, SLA's on incident response and project level work.
  • Build and maintain a knowledgebase and run book enabling new employees to ramp up quickly and resolve issues in a timely fashion.
  • Provide leadership by projecting a positive attitude and offering learning opportunities/incentives.
  • Manage and negotiate with third party vendors supplying equipment to support the organization from a technology perspective.
  • Management skills are required to successfully perform the planning, directing, reporting and administrative responsibilities of this position.
  • Demonstrated management and decision-making skills concerning Information Systems policies, processes and procedures, with a proven track record of completing tasks and/or projects within budget and on schedule
  • Ability to manage multiple high priority initiatives in a fast paced highly technical environment
  • Performs other duties and responsibilities as assigned by Director or CIO.

Education and/or Experience:

  • Bachelor's degree (B. A.) or equivalent from four-year college or technical school; or five to seven years related experience and/or training; or equivalent combination of education and experience.
  • Experience with the IT Operations, DevOps, job scheduling tools such as VisualCron, Automic, UC4, etc.
  • Experience with scripting languages such as Python and Perl for ETL use.
  • Experience managing a team of analysts, SQL developers and operations staff.
  • Experience partnering with development teams to migrate and deploy code releases in a containerized environment and a Microsoft .Net framework - Strongly preferred (Docker/Kubernetes/Kafka/Elastic)
  • To perform this job successfully, an individual should have knowledge of PC/Laptop computers, SQL Server, scripting languages, job scheduling tools, deployment methodologies for .Net and a Microservices (containerization) architecture.
  • High level of analytical ability to collect and examine technical data to resolve implementation and support issues.
  • Ability to create performance baselines and network diagrams.
  • Good customer service and human relations skills and be personable.
  • Patience and motivation as well as the ability to maintain control in stressful situations.
  • Must be extremely trustworthy.
  • Ability to work well with all levels and function as a team member.
  • Strong communication skills.