POS Associate II in Egg Harbor Township at Spencer's and Spirit Halloween

Date Posted: 11/6/2020

Job Snapshot

Job Description

Summary: This position is responsible for the providing the second level of problem identification by performing detailed troubleshooting of store POS equipment, PCs and associated peripherals and all related software.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

  • Perform all duties of a POS Associate I. This includes initial problem identification and supporting field emergencies after business hours, including Store Maintenance, Asset Management, and Operational issues by placing service call to appropriate contractors, or escalating issues as necessary.
  • Provide first level support for internal corporate office issues, and second level of POS support by diagnosing and resolving various PC related problems ranging from software bugs to major hardware malfunctions.
  • Troubleshoot and repair various hardware equipment, such as Dell PCs, laser printer, receipt printers, cash drawer, barcode scanner, portable data terminals, etc.
  • Support and monitor the installation and performance of store WAN equipment.
  • Assist in training/troubleshooting with fellow POS Help Desk Associates.
  • Ensure that daily task are completed and all problems are attended to in the Supervisor's absence.
  • Perform operational functions of polling store data. Schedule, monitor and control the processing, transmission and retrieval of store data.

Requirements:

  • Associate's degree (A. A.) or equivalent from two-year college or technical school; or two to four years related experience and/or training; or equivalent combination of education and experience.
  • To perform this job successfully, an individual should have knowledge of Database software; Internet software; Spreadsheet software and Word Processing software. This includes Microsoft Office Programs. Also knowledge of LAN technologies including routers, firewall, VPN, TCP/IP, VIOP, DHCP and DNS, Windows XP with focus on networking.
  • Superior troubleshooting skills and the ability to learn on the fly.
  • Superior telephone etiquette with the ability to communicate information in a language that is easily understood by client group.
  • Hands-on experience diagnosing problems with PC hardware.
  • Ability to deal effectively with all levels of associates and outside vendors.
  • Must have leadership and training capabilities.
  • Strong positive attitude, people-oriented and have a willingness to assume responsibility.
  • Ability to work under pressure and work extra hours as required.