Administrator, Guest Services & Corporate Admin

Overview

We are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission: "Life's a Party, We're Makin' It Fun!" and "So Much Fun It's Scary!"

At Spencer's and Spirit Halloween, we do the right thing always-integrity, fairness, respect, and transparency are our foundation. You will find our culture to be inclusive, passionate, resilient, and one that values differences and embraces all.

One Team / One Goal

We are leaders and owners of our business success. Whether it's developing new and exclusive costumes, quality testing products, or implementing technology solutions, our teams understand the value of working collaboratively to embrace change through innovation, curiosity, and thoughtfulness.

We offer a comprehensive benefits package that includes:

• Flexible work environment
• Career advancement
• Competitive base salary
• Bonus opportunity
• Vacation, Personal, Sick and Holiday pay
• Medical, Dental, Vision, Disability, Life and AD&D insurance
• 401k with a company match
• 30% merchandise discount

Responsibilities

The Administrator, Guest Services & Corporate Admin provides vital support to both guest-facing and internal teams. This role is responsible for coordinating meeting and events, managing reporting, handling escalated guest concerns, and supporting payroll and vendor processes. This role collaborates cross functionally and ensures alignment across departments and leadership.

• Coordinate and schedule meetings, manage calendars, prepare agendas, and secure meeting spaces or virtual links
• Capture and distribute accurate meeting notes; track action items through completion
• Prepare and share weekly and monthly reports and dashboards; pull, clean, and analyze data in Excel to summarize insights for leadership
• Maintain department files, templates, trackers, and SharePoint folders
• Process purchasing and invoicing, order supplies, and support shipping/receiving needs
• Enter and audit payroll timecards, track time off requests and holidays, and partner with Payroll/HR to resolve discrepancies
• Organize team events, to include invitations, catering, materials, and post-event recaps
• Receive, document, and resolve escalated guest issues with professionalism and timeliness.
• Communicate with vendors, monitor deliverables, and document issues or errors
• Collaborate with cross-functional partners to ensure progress on open tasks and shared projects
• Perform additional administrative duties as assigned

Qualifications

• Associate's degree and 3+ years experience in administrative, customer service, or operations roles preferred
• Proficiency with Microsoft Office to include:
• Excel – filters, formulas, PivotTables, basic lookups
• PowerPoint – deck creation
• Outlook/Teams – advanced scheduling and meeting logistics
• Strong verbal, written, and interpersonal communication skills
• Highly organized with excellent attention to detail, time management, problem-solving, and analytical abilities
• Proven customer service and de-escalation experience
• Ability to work independently with minimal supervision

The pay range reflects the potential base salary range for this role. Individual base pay is determined by various factors such as relevant experience and skills, and the scope and responsibilities of the position.

Pay Range