OMS Temporary Associate

Overview

We are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission: "Life's a Party, We're Makin' It Fun!" and "So Much Fun It's Scary!"

At Spencer's and Spirit Halloween, we do the right thing always-integrity, fairness, respect, and transparency are our foundation. You will find our culture to be inclusive, passionate, resilient, and one that values differences and embraces all.

One Team / One Goal

We are leaders and owners of our business success. Whether it's developing new and exclusive costumes, quality testing products, or implementing technology solutions, our teams understand the value of working collaboratively to embrace change through innovation, curiosity, and thoughtfulness.

Responsibilities

We are seeking a detail-oriented and dependable professional to join our Order Management Systems (OMS) team. This position is primarily responsible for providing daily operational and user support for our OMS platform. The ideal candidate has strong troubleshooting skills, communicates effectively, and enjoys working in a fast-paced environment where timely issue resolution is critical.

• Provide first-level day-to-day support for OMS related issues, including user inquiries, system errors, and order flow problems
• Troubleshoot operational issues, escalate when necessary, and follow through to resolution
• Monitor system health and performance, reporting and documenting issues as they arise
• Collaborate with internal teams and external vendors to support incident resolution and routine system maintenance
• Assist with user access setup, system configuration updates, and process documentation
• Maintain accurate records of issues, resolutions, and process updates
• Generate and distribute recurring reports as needed to support business operations

Qualifications

• Bachelor's degree or equivalent work experience
• 2+ years of experience in a support, helpdesk, or operations role - ideally within a retail, e-commerce, or order management environment
• Strong troubleshooting and problem-solving skills with a customer-focused mindset
• Clear verbal and written communication skills
• Comfortable learning and using technology tools and systems
• Experience with Microsoft Office Suite (Excel, Outlook, Word); Visio or other documentation tools a plus
• Organized, detail-oriented, and capable of managing multiple priorities independently
• Experience working with an Order Management System (e.g., Manhattan, Sterling, etc.)
• Familiarity with ticketing or incident management systems (e.g., Jira, ServiceNow)
• Exposure to supply chain, logistics, or e-commerce operations

The pay range reflects the potential base salary range for this role. Individual base pay is determined by various factors such as relevant experience and skills, and the scope and responsibilities of the position.

Pay Range