Director, Operations (Distribution Center)

Overview

We are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission: "Life's a Party, We're Makin' It Fun!" and "So Much Fun It's Scary!"

At Spencer's and Spirit Halloween, we do the right thing always-integrity, fairness, respect, and transparency are our foundation. You will find our culture to be inclusive, passionate, resilient, and one that values differences and embraces all.

One Team / One Goal

We are leaders and owners of our business success. Whether it's developing new and exclusive costumes, quality testing products, or implementing technology solutions, our teams understand the value of working collaboratively to embrace change through innovation, curiosity, and thoughtfulness.

We offer a comprehensive benefits package that includes:

• Flexible work environment
• Career advancement
• Competitive base salary
• Bonus opportunity
• Vacation, Personal, Sick and Holiday pay
• Medical, Dental, Vision, Disability, Life and AD&D insurance
• 401k with a company match
• 30% merchandise discount

Responsibilities

The Director of Operations will oversee all warehouse activities at the Charlotte Distribution Center, leading strategic and day-to-day operations across inbound, outbound, inventory, and staffing. This senior leadership role is responsible for achieving high levels of safety, service, and efficiency while driving performance and continuous improvement in a fast-paced, high-volume environment. The successful candidate will guide cross-functional teams and collaborate with corporate and support departments to meet business objectives and seasonal demands.

• Drive operational excellence by achieving key performance targets for productivity, quality, labor, cost, and safety
• Lead long-term planning initiatives, including capacity forecasting, peak season preparation, and strategic capital investments
• Oversee daily warehouse operations to ensure accurate and efficient order fulfillment
• Develop and refine Standard Operating Procedures (SOPs), workflows, and KPIs for receiving, inventory control, and outbound shipping
• Foster a culture of continuous improvement using LEAN or Six Sigma methodologies
• Lead and mentor a large team of Operations Managers, Supervisors, and hourly staff, promoting development and high engagement
• Collaborate cross-functionally with Human Resources, Information Technology, Safety, Finance, and corporate teams to align operations with company objectives

Qualifications

• Bachelor's degree in Supply Chain, Business, Operations Management, Engineering, or a related field required. Minimum 8–10 years of progressive leadership experience in distribution, logistics, or high-volume operations; and/or combination of education and experience
• Proven track record leading salaried and hourly teams (100+ staff) in a large facility (500K+ sq ft)
• Deep understanding of performance metrics, labor planning, and operational KPIs
• Experience with WMS, ERP systems, and fulfillment technologies (Korber, Manhattan, Blue Yonder, SAP, etc.)
• Strong communication, problem-solving, and data analysis skills
• Bi-lingual (Spanish), a plus
• Flexibility to work varying shifts and travel as required