Merchandise Systems Support Internship

Overview

Are you interested in gaining meaningful work experience at one of the nation's leading specialty retailers? As a Spencer's & Spirit Halloween IT Intern you'll have the opportunity to enhance your skill set, explore your talents, and network with our company leaders. Our internship program offers a challenging, hands-on experience in a rewarding, supportive environment. Our goal is to prepare you to jump into a career post-graduation.

Former interns often describe our internship program as the most fun they've ever had – at a company where our mission is "Life's a Party. We're Makin' It Fun!" and "So Much Fun It's Scary!" what else could you expect? With a small group of interns there is a close relationship between supervisors, mentors, and interns, which fosters an environment of companionship and learning.

Some highlights of our program include:

• Paid, full-time internship
• Workshops with our Corporate Executives including the CIO
• 30% discount at Spencer's and Spirit Halloween Stores

Responsibilities

The Merchandise Systems Support Intern will troubleshoot merchandise system incidents, develop database queries, monitor batch processes, and improve knowledge articles. This role requires multitasking, organizational skills, problem-solving abilities, teamwork across functions, commitment to quality, and adherence to security compliance.

• Troubleshoot and resolve merchandise system incidents, escalating complex issues to senior team members

• Develop and optimize database queries and stored procedures to support merchandising operations

• Monitor and analyze batch processes, reporting anomalies and recommending improvements

• Follow knowledge articles to ensure all diagnostic steps are completed, relevant information is documented, and escalations follow the outlined protocol

• Report outdated or incorrect knowledge articles and submit revisions for missing information

Qualifications

• Available to work 30 hours per week while being on-site a minimum of 2 days per week (Tuesday - Thursday)
• Completion of  junior year preferred and must be enrolled in college for the upcoming semester; graduate students are also encouraged to apply
• Commutable distance to our home office in Egg Harbor Township, NJ
• Working towards a degree in Information Systems or Computer Science
• Ability to multi-task – Manage multiple tasks at a time; quickly and accurately shift attention among multiple tasks
• Organizational ability – Demonstrate a systematic approach in carrying out assignments
• Problem solving skills – Demonstrate a strong ability to identify, analyze and solve problems
• Experience effectively working on projects with cross-functional teams (including software developers, infrastructure and QA teams)
• Perform own job responsibilities with commitment to quality and customer satisfaction - doing what's right for the team and for the enterprise
• Identify and report security risks per compliance requirements 

The pay range reflects the potential rate for this role. Individual base pay is determined by various factors such as relevant experience and skills, and the scope and responsibilities of the position.

Pay Range