Application Support Internship

Overview

Are you interested in gaining meaningful work experience at one of the nation's leading specialty retailers? As a Spencer's & Spirit Halloween IT Intern you'll have the opportunity to enhance your skill set, explore your talents, and network with our company leaders. Our internship program offers a challenging, hands-on experience in a rewarding, supportive environment. Our goal is to prepare you to jump into a career post-graduation.

Former interns often describe our internship program as the most fun they've ever had – at a company where our mission is "Life's a Party. We're Makin' It Fun!" and "So Much Fun It's Scary!" what else could you expect? With a small group of interns there is a close relationship between supervisors, mentors, and interns, which fosters an environment of companionship and learning.

Some highlights of our program include:

• Paid, full-time internship
• Workshops with our Corporate Executives including the CIO
• 30% discount at Spencer's and Spirit Halloween Stores

Responsibilities

The Application Support Intern will deliver application support for primary incident resolution or escalation to appropriate IT teams as needed.

• Manage issue intake, investigation, and resolution with excellent communication skills while supporting multiple applications
• Log 100% of issues into the ticketing system to include description of issue, troubleshooting performed, resolution and/or purpose for escalation
• Follow knowledge articles to ensure the required troubleshooting, information gathered and escalations are handled accurately
• Ensure applications follow standards for better supportability while reporting any deviants from said standards as an issue to be resolved
• Responsible to work with the IT teams and architects to drive standards for increased supportability which includes striving to deliver a single pane of glass for bugs, errors, etc
• Identify and report security risks in accordance with compliance

Qualifications

• Available to work 30 hours per week while being on-site a minimum of 2 days per week (Tuesday - Thursday)
• Completion of  junior year preferred and must be enrolled in college for the upcoming semester; graduate students are also encouraged to apply
• Currently pursuing a degree in Computer Science, Information Systems, or a related field
• Commutable distance to our home office in Egg Harbor Township, NJ
• Good communication and interpersonal skills
• Strong organizational and multi-tasking skills
• Excellent analytical and problem solving abilities
• SQL knowledge 
• Attention to detail
• Time management skills with ability to meet deadlines

The pay range reflects the potential rate for this role. Individual base pay is determined by various factors such as relevant experience and skills, and the scope and responsibilities of the position.

Pay Range