Lead, POS

Overview

We are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission: "Life's a Party, We're Makin' It Fun!" and "So Much Fun It's Scary!"

At Spencer's and Spirit Halloween, we do the right thing always-integrity, fairness, respect, and transparency are our foundation. You will find our culture to be inclusive, passionate, resilient, and one that values differences and embraces all.

One Team / One Goal

We are leaders and owners of our business success. Whether it's developing new and exclusive costumes, quality testing products, or implementing technology solutions, our teams understand the value of working collaboratively to embrace change through innovation, curiosity, and thoughtfulness.

We offer a comprehensive benefits package that includes:

• Flexible work environment
• Career advancement
• Competitive base salary
• Bonus opportunity
• Vacation, Personal, Sick and Holiday pay
• Medical, Dental, Vision, Disability, Life and AD&D insurance
• 401k with a company match
• 30% merchandise discount

Responsibilities

The POS Team Lead organizes and directs the daily activities of POS Associates. This role is responsible for providing technical assistance in all levels of problem identification, performing detailed troubleshooting of store POS and Store WAN equipment, and ensuring the successful completion of projects assigned by the POS Supervisor. The Team Lead also supports the training and development of new POS helpdesk hires and ensures operational continuity in the Supervisor's absence. 

• Perform all duties of a POS Associate, including initial problem identification and supporting field emergencies after business hours (e.g., Store Maintenance, Asset Management, Operational issues) by placing service calls to appropriate contractors or escalating issues as necessary
• Troubleshoot and repair various hardware equipment, such as PCs, laser printers, receipt printers, cash drawers, barcode scanners, and portable data terminals
• Support and monitor the installation and performance of store WAN equipment
• Lead and assist in escalated store communications and troubleshooting complex situations with POS Helpdesk Associates
• Serve as the primary supporter in training new POS helpdesk hires; provide instruction, support, and confirmation of appropriate escalation paths for First Level Associates 
• Create and manage the weekly schedule, ensuring coverage for all shifts
• Ensure that tasks are completed and all problems are attended to in the Supervisor's absence
• Write, update, and review relevant documentation for departmental use, such as training and resource materials, ensuring technical accuracy and consistent presentation
• Perform operational functions of polling store data, including scheduling, monitoring, and controlling the processing, transmission, and retrieval of store data 
• Maintain effective shift communication among all team leads, ensuring current information is exchanged between shifts
• Schedule will be flexible: must be able to work weekends or extended hours

Qualifications

• Associate's degree (A.A.) or equivalent from a two-year college or technical school; or two to four years of related experience and/or training; or an equivalent combination of education and experience. 
• Proficiency with Call Logging Software, Cloud-Based Management Software, Spreadsheet, and Word Processing software (including Microsoft Office)
• Knowledge of LAN technologies, including routers, firewalls, VPN, TCP/IP, VOIP, DHCP, and DNS
• Hands-on experience diagnosing problems with PC hardware
• Superior troubleshooting skills and the ability to learn quickly
• Excellent telephone etiquette and the ability to communicate technical information clearly to non-technical users
• Ability to interact effectively with all levels of associates and outside vendors
• Demonstrated leadership and training capabilities
• Strong positive attitude, people-oriented, and willingness to assume responsibility
• Ability to work under pressure and work extra hours as required

• Routine physical activity including standing, walking, bending, and reaching overhead

• Ability to occasionally lift or carry up to 25 lbs

• Regular use of hands for handling materials; clear verbal communication (talking/hearing) required

• Visual abilities include close and distance vision, color and peripheral vision, depth perception, and focus adjustment

The pay range reflects the potential base salary range for this role. Individual base pay is determined by various factors such as relevant experience and skills, and the scope and responsibilities of the position.

Pay Range